Last updated: 18 March 2026 · Effective for all projects from this date
JC Websites guarantees that your website will be fully built, tested, and published live on your domain within seven (7) calendar days of the Onboarding Completion Date (defined in Section 2 below).
If we fail to deliver a live, functional website within this 7-day period for reasons within our control, you are entitled to a full refund of all amounts paid to JC Websites in connection with your project — including your deposit.
This guarantee reflects our confidence in our process and our commitment to every client. We do not offer it lightly, and we stand behind it completely.
The 7-day delivery clock starts on the Onboarding Completion Date — the date on which you have submitted all required project materials in full, as specified in your onboarding form. These materials include, but are not limited to:
Partial submissions do not trigger the guarantee clock. We will confirm the Onboarding Completion Date in writing (via email) on the day we receive a complete submission.
The 7-day window runs on calendar days, not business days. This means weekends and public holidays in Western Australia are included in the count. Day 1 begins at 11:59 PM AWST on the Onboarding Completion Date.
You submit all content and materials. We confirm receipt in writing. The clock starts.
We create your custom layout and mockup internally.
Your approved design is built and deployed to a staging environment.
We send you the staging link. You review and submit revision requests (within 24 hours for the guarantee to remain in effect).
Revisions are applied. You approve the final version.
Your website is published to your live domain. Guarantee fulfilled.
For the purposes of this guarantee, a website is considered "delivered" when all of the following conditions are met on or before Day 7:
Minor cosmetic imperfections, font rendering differences between devices, or browser-specific quirks that do not affect usability do not constitute non-delivery under this guarantee.
To be eligible for a refund under this guarantee, all of the following conditions must be satisfied:
The 7-day delivery guarantee is suspended or void in the following circumstances:
Events beyond our reasonable control that prevent or delay delivery, including but not limited to: natural disasters, widespread internet outages, government-imposed restrictions, power failures, cyberattacks on our infrastructure, or illness of key personnel, are excluded from the guarantee. We will notify you as soon as practicable if such an event occurs.
If a dispute arises about what was agreed in the project scope, and that dispute delays delivery, the guarantee is suspended until the scope is clarified in writing. We will make every reasonable effort to resolve scope disputes promptly.
If both parties agree in writing to extend the delivery deadline (e.g., because you have requested additional features), the extended deadline replaces the original 7-day deadline for the purposes of this guarantee.
If you believe we have not delivered your website within the guaranteed 7-day period and you wish to claim a refund, follow these steps:
Email jcwebsiteagency@gmail.com with the subject line: "7-Day Guarantee Claim — [Your Name]". Include your project name, Onboarding Completion Date, and a brief explanation of the delay.
Your claim must be submitted within 7 calendar days of the guaranteed delivery date passing. Claims submitted after this window will not be considered.
We will acknowledge your claim within 1 business day and review the project timeline, communications, and circumstances within 3 business days.
We will provide a written decision. If your claim is approved, your refund will be processed within 5–10 business days. If your claim is not approved, we will explain the specific reasons.
If a valid claim is approved, you will receive a full refund of all amounts paid to JC Websites for the project — including the 50% deposit ($325 AUD) and any further amounts paid. The refund will be issued to the same payment method used for the original transaction.
Approved refunds will be processed within 5–10 Australian business days of the claim approval. The time for funds to appear in your account after processing depends on your bank or payment provider and is outside our control.
In the unlikely scenario where we have partially delivered the website (e.g., the website is live but missing agreed elements), we may offer a partial refund or a credit proportionate to the incomplete work, in lieu of a full refund, at our discretion. We will always discuss this outcome with you before finalising.
The refund described in this guarantee is the sole and exclusive remedy for late delivery. JC Websites is not liable for any indirect, consequential, or incidental losses arising from a delay in delivery, including loss of business, revenue, or opportunities.
If a full refund is issued under this guarantee:
This 7-Day Delivery Guarantee forms part of and should be read alongside our Terms & Conditions. In the event of any inconsistency between this document and the Terms & Conditions specifically regarding delivery timelines and refund entitlements, the terms of this Guarantee document will take precedence.
All other provisions of the Terms & Conditions (including payment terms, intellectual property, limitation of liability, and dispute resolution) remain in full force and apply to all projects, including those subject to this guarantee.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. This 7-Day Delivery Guarantee is offered in addition to, and does not limit or exclude, any rights you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), including your rights to:
If you believe your consumer rights under Australian law have been breached independently of this guarantee, you may also contact the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au or Consumer Protection WA at www.commerce.wa.gov.au/consumer-protection.
For any questions about this guarantee or to submit a claim, contact us:
We are committed to resolving all guarantee claims fairly, transparently, and promptly. Our reputation depends on it.